Microsoft Dynamics™ Customer Relationship Management (CRM) is a business solution to help manage opportunities & leads, nurture contacts, track your sales, and to tool to improve customer satisfaction.
At its core, Microsoft Dynamics CRM involves three basic steps:
Identifying prospects and build customer relationships.
Harness these relationships to enhance top line sales growth and grow bottom line profits
Maintain customer satisfaction levels
Microsoft Dynamics CRM instills all of the best practices of CRM while offering the flexibility, ease of use and functionality you would expect from a market leader Microsoft. It’s a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones. Microsoft Dynamics™ CRM gives every customer-facing employee the information they need to truly impress customers.
From Outlook, employees will access Microsoft Dynamics™ CRM sales, marketing, and customer-service modules to make sales decisions, market products and get strategic views of the business. Plus, you will create a centralized repository of customer data that will sit neatly alongside Microsoft Office and Microsoft Office Outlook, most likely the applications your employees use every day.