Microsoft Dynamics CRM
Microsoft Dynamics™ Customer Relationship Management (CRM) is a business solution to help manage opportunities & leads, nurture contacts, track your sales, and to tool to improve customer satisfaction.
At its core, Microsoft Dynamics CRM involves three basic steps:
- Identifying prospects and build customer relationships.
- Harness these relationships to enhance top line sales growth and grow bottom line profits
- Maintain customer satisfaction levels
Microsoft Dynamics CRM instills all of the best practices of CRM while offering the flexibility, ease of use and functionality you would expect from a market leader Microsoft. It’s a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones. Microsoft Dynamics™ CRM delivers every customer-centric employee to provide critical information that can lead to customer delight
Employees can access from Microsoft Dynamics™ CRM sales, marketing, and customer-service modules to drive sales decisions, promote products and gain strategic viewpoints of the business.
Plus, you would have a centralized customer databank that would neatly reside alongside Microsoft Office and Microsoft Office Outlook, the two applications that are most used by applications in most enterprises.