Microsoft Dynamics CRM Amit kumar
Microsoft Dynamics CRM
Microsoft Dynamics™ Customer Relationship Management (CRM) is a business solution to help manage opportunities & leads, nurture contacts, track your sales, and to tool to improve customer satisfaction.
At its core, Microsoft Dynamics CRM involves three basic steps:
Identifying prospects and build customer relationships.
Harness these relationships to enhance top line sales growth and grow bottom line profits
Maintain customer satisfaction levels
Microsoft Dynamics CRM instills all of the best practices of CRM while offering the flexibility, ease of use and functionality you would expect from a market leader Microsoft. It’s a solution that helps organizations in all industries to build more productive relationships with current customers and forge relationships with new ones. Microsoft Dynamics™ CRM delivers every customer-centric employee to provide critical information that can lead to customer delight
Employees can access from Microsoft Dynamics™ CRM sales, marketing, and customer-service modules to drive sales decisions, promote products and gain strategic viewpoints of the business.
Plus, you would have a centralized customer databank that would neatly reside alongside Microsoft Office and Microsoft Office Outlook, the two applications that are most used by applications in most enterprises.